Essential Support

  • For residential clients or small businesses needing basic coverage.

  • Includes

    • Email & phone support (M–F, 9 AM–5 PM)

    • Remote troubleshooting (up to 30 min/month)

    • One annual system health check

    • Firmware & software update review

    • Basic network diagnostics

    • Remote reboot/reset assistance

    • Documentation updates (as changes are made)

    • Ticket responses within 24–48 hours

    Best For

    Small offices, home automation, one-room AV systems, small distributed audio installs.

  • $75.00 a month

Pro Support

  • For businesses that need faster support, proactive maintenance, and higher uptime.

  • Includes Everything in Essential, plus

    • Priority response (same business day for most issues)

    • Up to 2 hours of remote support/month

    • Quarterly system optimization

    • Remote system monitoring (Control4, Q-Sys, UniFi, etc.)

    • After-hours emergency support (8 PM cutoff)

    • Configuration file backups

    • 10% discount on onsite service

    • Network monitoring (if compatible)

    • Proactive alerts when devices go offline

    Best For

    Restaurants, gyms, retail stores, warehouses, multi-room audio/video systems, and clients who rely on daily uptime.

  • $150.00 a month.

Enterprise Support

  • For mission-critical, multi-zone, or multi-location operations that require guaranteed coverage.

  • Includes Everything in Pro, plus

    • Guaranteed Service Level Agreement (SLA)

    • 24/7 emergency support

    • Dedicated account manager

    • Onsite response guarantee (4–24 hours depending on plan)

    • Unlimited remote support

    • Quarterly or monthly onsite check-ins (based on tier)

    • Full system monitoring & reporting

    • Multi-site coverage options

    • Annual strategic planning & lifecycle review

    • Priority scheduling for upgrades & projects

    Best For

    Gym chains, corporate facilities, restaurants with multiple zones, warehouses, large-scale distributed audio/video, and clients with high liability if systems fail.

  • $400.00 a month